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SHIPPING POLICY

Standard shipping time is between 7-10 business days. If you do not receive your product within this time frame, please contact mosscrystalandstone@gmail.com with your order number. All shipped orders include a tracking number.

USPS first class shipping is used for all shipments, unless otherwise discussed. If another shipping carrier is preferred, please contact us and we will accommodate, if possible.

We are not responsible for lost or stolen packages.

**Shipping is FREE for all purchases over $50.00

***When possible, I use recycled packaging. 

RETURN POLICY

All exchanges and returns must be brought to our attention within 5 days after the package has been delivered. Buyer is responsible for paying their own shipping costs for exchanges and returns. Shipping costs are non-refundable

 

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Items on sale

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. 

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